Terms & Conditions 

Effective Date: September 22, 2026 

Welcome to the website and services of Kit Promotional Products LLC d/b/a Kit (“Kit,” “we,” “us,” or “our”).These Terms & Conditions (“Terms”) govern your access to and use of the Kit website, products, services, communications, and related offerings. By accessing our website, submitting an inquiry or quote request, placing an order, purchasing products or services, or otherwise interacting with Kit, you agree to these Terms.If you do not agree with these Terms, please do not use our website or services.1. About KitKit Promotional Products LLC d/b/a Kit is a provider of promotional products, branded merchandise, decorated apparel, embroidery, printing, personalization, and related products and services.“Kit” is the brand and trade name under which Kit Promotional Products LLC provides these products and services.2. Products and ServicesKit offers customized and non-custom promotional products and related services. Products may include, but are not limited to, apparel, promotional merchandise, branded products, embroidery, screen printing, printing, personalization, and other customized goods.Because many of our products are customized or made to order, the final product may vary slightly from digital proofs, mockups, photographs, samples, or images displayed on our website.Colors displayed on different monitors, phones, tablets, or other devices may also differ from the actual finished product.3. Quotes and PricingQuotes are based on the information provided to Kit at the time the quote is prepared.Pricing may change if order quantities, product selections, sizes, artwork, decoration methods, production requirements, shipping requirements, turnaround times, or other specifications change.Unless otherwise stated, quotes may be subject to applicable sales tax, shipping charges, setup fees, artwork or digitizing fees, rush fees, or other applicable charges.A quote does not constitute a binding order until the order has been accepted by Kit and any required payment or deposit has been received.4. Custom Orders and Artwork ApprovalCustomers are responsible for carefully reviewing all proofs, artwork, product selections, quantities, sizes, colors, spelling, placement, and other order specifications before approving an order.Once a customer approves artwork or a proof and production begins, changes or cancellations may not be possible and may result in additional charges.Approval of a proof authorizes Kit to produce the order substantially according to the approved specifications.Kit is not responsible for customer-approved errors in spelling, artwork, quantities, sizes, colors, placement, or other specifications.5. Customer-Provided Artwork and Intellectual PropertyCustomers may provide Kit with logos, trademarks, photographs, artwork, designs, text, or other materials for use in connection with an order.By providing such materials, you represent and warrant that you own the materials or have obtained all rights, licenses, permissions, and authorizations necessary for Kit to reproduce and use them for the requested purpose.You authorize Kit to reproduce, modify as reasonably necessary for production, and otherwise use customer-provided materials solely as necessary to fulfill your order and provide the requested services.Kit reserves the right to refuse an order if we reasonably believe the requested use may infringe another person's or organization's intellectual property rights or violate applicable law.6. PaymentsPayment terms will be communicated through your quote, invoice, order confirmation, or other written communication.Kit may require a deposit, partial payment, or payment in full before beginning production.Orders may be placed on hold until required payments have been received and successfully processed.7. Cancellations, Returns, and RefundsBecause customized and personalized products are produced specifically for individual customers, custom or personalized merchandise generally cannot be returned or refunded because of a change of mind, incorrect size selection, customer error, or approval of incorrect order information.If Kit makes an error in production or you receive merchandise that is defective or materially different from the approved order, please contact Kit promptly so that we can review the issue and determine an appropriate resolution.Any return, cancellation, replacement, credit, or refund will be handled according to the circumstances of the order and any applicable agreement between Kit and the customer.Non-custom products may be subject to different return or cancellation terms, which will be communicated where applicable.8. Production and DeliveryProduction and delivery dates provided by Kit are estimates unless Kit expressly agrees to a specific deadline in writing.Kit will make reasonable efforts to meet estimated completion dates. However, delays may occur because of inventory availability, supplier delays, shipping-carrier delays, equipment problems, production issues, weather, natural disasters, labor disruptions, or other circumstances outside our reasonable control.Kit is not responsible for delays caused by third-party shipping carriers or circumstances beyond Kit's reasonable control.9. SMS and Text Messaging TermsThis section applies to text-message communications sent by Kit Promotional Products LLC d/b/a Kit.Customer-Service and Transactional MessagesIf you provide your mobile telephone number and expressly consent to receive text messages from Kit, we may send messages relating to your interactions with Kit.These messages may include: